'I could not let the occasion of our having met at Kitley and been accommodated overnight, pass without letting you know how much the entire committee fell in love with the hotel. As always all your staff were cheerful, professional and flexible and dinner was of a remarkable quality in the most beautiful surroundings with the fire lit in the dining room. Everybody enjoyed their rooms and breakfast and meeting facilities on the previous afternoon too. I really am most grateful to you on behalf of our council and committee and I would be grateful if you could pass on our sentiments to all of your staff team.

With every good wish.'

Chairman of the Western Region Consumer Council for Water
1 December 2006